Travel by plane

February 28, 2024

Is your flight delayed, cancelled, or overbooked? Has your baggage been damaged, did it get lost, or did it go missing? In the EU, there are many rules protecting air passengers in any of these cases. These rules have been laid down in the European Regulation 261/2004 and the Montreal Convention. To find out everything you need to know about your air passenger rights when travelling by plane in Europe, click on the relevant link(s).

Quick tips:

  • Ask the airline to tell you about your rights.
  • If you believe that your rights were violated: contact the airline’s responsible employee or authorised representative, stating what rights you believe the airline has failed to protect and demand that you receive the services you are entitled to;
  • If this cannot be resolved on the spot, save all the evidence (cheques, tickets, etc.) and submit a written claim to the airline (most airlines have standard claim forms);
  • Get a response from the airline;
  • If you do not receive a reply within a reasonable time (maximum 2 months), or if you are not satisfied with the reply you receive, you can contact the European Consumer Centre for help.