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ECC-Net report of 2022

Key moments:

  • Our legal experts on EU consumer rights provided individual answers to 118 142 inquiries
  • Amount recovered (in Euro) – 9 904 715 €
  • 60% of cross-border consumer complaints could be resolved amicably directly by the centres
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Key moments:

  • The overall level of refunds obtained for consumers in Lithuania and elsewhere arising from our work amounted to 76 364 EUR. Apart from that, invoices for unsolicited goods were cancelled, traders fulfilled their obligations. Some cases are still being handled.
  • During 2019 ECC LT had 14 seminars on consumer rights in EU at universities, schools and other scholastic institutions.
  • Participated in organizing 2 conferences.
  • Participated in organizing 6 seminars for traders in Vilnius and Kaunas.
  • ECC LT gave interviews and participated in media segments for radio (188 times) and TV (7 times) stations.
  • At least 63 articles and case studies appeared in national media mentioning ECC LT.
  • ECC LT increased followers to 2427 on Facebook.
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Key moments:

  • The overall level of refunds obtained for consumers in Lithuania and elsewhere arising from our work amounted to 68 475 EUR. Apart from that, invoices for unsolicited goods were cancelled, traders fulfilled their obligations. Some cases are still being handled.
  • During 2018 ECC LT had 8 seminars on consumer rights in EU at universities, schools and other scholastic institutions.
  • Organized 2 conferences.
  • ECC LT regularly gave interviews and participated in media segments for radio (43 times) and TV (21 time) stations.
  • At least 53 articles and case studies appeared in national media mentioning ECC LT.
  • ECC LT increased followers to 2267 on Facebook and 212 on Twitter.
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Key moments:

  • The overall level of refunds obtained for consumers in Lithuania and elsewhere arising from our work amounted to 88 727 EUR (statistics of February 2018). Apart from that, ivoices for unsolicited goods were cancelled, traders fulfilled their obligations. Some cases are still being handled.
  • During 2017 ECC LT had 20 seminars on consumer rights in EU at universities, schools and other scholastic institutions. At least 868 consumers were informed about their consumer rights and ECC-Net.
  • ECC LT regularly gave interviews and participated in media segments for radio (56 times) and TV (13 times) stations.
  • At least 83 articles and case studies appeared in national media mentioning ECC LT.
  • ECC LT increased followers to 2126 on Facebook and 179 on Twitter.
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Key moments:

  • The overall level of refunds obtained for consumers in Lithuania and elsewhere arising from our work amounted to 22 831 EUR (statistics of March 2016). Apart from that, ivoices for unsolicited goods were cancelled, traders fulfilled their obligations. Some cases are still being handled.
  • During 2015 ECC LT had 39 seminars on consumer rights in EU at universities, schools and other scholastic institutions. Thus, 1486 consumers were informed.
  • ECC LT regularly gave interviews and participated in media segments for radio (65 times) and TV (4 times) stations.
  • 134 articles and case studies mentioning ECC LT appeared in national media.
  • ECC LT increased followers to 1726 on Facebook and 121 on Twitter.
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Key moments:

  • 66 126 litai (Lithuanian currency) – an amount of money recouped during 2014 with the help of ECC LT (statistics of January 12 ,2015)! Moreoever, the bills for fake orders of merchandise have been removed for many of the consumers. Some complaints are still being processed.
  • We have organized 24 seminars about consumer rights in EU with at least  729 participants! 
  • ECC LT participated in 5 television and 71 radio shows!
  • At least 96 articles and case studies appeared in national media mentioning ECC LT.
  • ECC LT had 1311 fans on Facebook page at the end of 2014.
  • ECC LT had 88 followers on Twitter.
  • New information publications were published – leaflets about car rent and shopping online, pocket calendars with tips for travelers and other commercial publications: advertising stand, USB, universal charging stations for mobile devices, baggage tags, cases for travel documents, wall calendars, work books.
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Featured Publications

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2021-11-29

Dropshipping: avoid paying too much at an online shop

Did you order a package from a Dutch online shop and then waited for weeks for your order to be delivered because it turned out to come from abroad? Then you are probably dealing with dropshipping. You probably overpaid for your package too. This article explains dropshipping, how to recognise it, and what to look out for before placing an order online. How does dropshipping work? Dropshipping is a new business model increasingly used by online shops. Dropshipping works like this: you place an order at an online shop. Does it use dropshipping to fulfil orders? Then the online shop itself has no storage space or stock. Your order is forwarded to a foreign marketplace, such as AliExpress, AliBaba or Wish, or supplier. This supplier or webshop send the package directly to you. Misleading advertisements Sometimes an online shop advertises with cheap offers. Two for the price of one or 60% discount 'Grab your chance now before it's too late'. You place an order and think you got a good deal. Until you find out that the package comes from China or another non-EU country. You go to investigate and discover that the same product is on sale at AliExpress or Wish for a fraction of the amount you paid for it. In practice, dropshippers (online shops that use dropshipping) often do nothing more than place an order on your behalf with a foreign marketplace e.g. AliExpress, Wish or Alibaba. It's not a scam, but it does feel that way sometimes. How to recognise dropshipping An online shop does not always indicate that it works with dropshipping. Sometimes online shops mention that they order directly from a supplier, but even then it is not immediately clear that dropshipping is involved. So how do you recognise dropshipping? These are the most important signals: Vague or long(er) delivery times Dropship suppliers are often located in Asia. That is why it often takes weeks, sometimes even months, before you receive your order. Because online shops have no control over delivery times, they will often mention unclear or long(er) delivery times on the website. Indication of private address Does the online shop have a private address on the website for returning packages, for example? Then the chances are it is a dropshipping business. Always check the address in Google Maps. No original product images Online shops that work with dropshipping often don't use original product images. Take a screenshot of a product image and upload it into Google Images to see what other websites (e.g. AliExpress, Alibaba or Wish) use this image. Language errors Often the product description is poorly translated from English. So be alert when you stumble across strange sentence structures and language errors. Disadvantages of dropshipping Dropshipping is not always beneficial for you as a consumer. These are the most significant drawbacks: No reliability products Products from outside the EU that are sold in the EU must comply with the European product requirements. Dropshippers, in most cases, do not see or control the products they sell. Therefore, they cannot
2020-11-25

Play and learn how to shop safely online!

Go to the website https://brandedshoesoutlet.eu/, play the game and learn how to shop safely online!
2020-08-04

Watch out for counterfeit products

They can be cheap, stylish and look genuine. Shopping, whether online or on holiday, can result in you buying counterfeit items. Why is that a problem? Should you really have to pay extra for a small brand mark on the bag or shoe you desire? There are several problems associated with buying counterfeit products. In a worst-case scenario, you will have a product that is not safe and ends up harming you or someone else. For instance, some products may contain hazardous chemicals. In addition, there is an economic impact on society with counterfeit products. Another thing you should keep in mind when buying a counterfeit product is how the item was manufactured. This can play a large role on impact with the environment, people, animals, and the environment both near you and globally. In addition, quite often counterfeit products do not comply with the safety requirements that protects us in the EU. This may be due to that they contain certain substances that are hazardous to human health or the environment, or do not comply with other safety requirements. Shopping online When shopping online, it is difficult to inspect a product in detail, however there are some things you can do to try to verify the authenticity of an item. Tips for revealing counterfeit products online • Check the seller’s identity. Always check to ensure that the contact information on the website is correct and that you can make a complaint if you encounter any problems. • Read reviews from other customers. Use a search engine on the Internet to see what other consumers are writing about the company. Read the comments with a critical eye. • Check to see if the website has been issued a website security certificate and safety mark. A safety mark certifies that the website complies with the quality requirements of the mark and promises a secure online shopping experience. Click on the mark to verify that it is genuine. • Make your own evaluation of whether the website looks professional. Most of the websites that sell counterfeit products often contain misspellings, grammatical errors, and the images are of poor quality. Are the images low quality or do they look a bit strange? This can be a sign that the website is selling pirated products that are really a copy of the original. • Look on the website for an explanation of your consumer rights. Online retailers are required to provide customers with clear and accurate information about their rights as a consumer. • Investigate the price of the product. Pirated products are often sold at a significantly lower price than stated in the official reseller’s online shop. “If the price seems too good to be true, it probably is” is a principle you should keep in mind when shopping. • Check out authorised dealers on their official websites. Most webshops have lists posted showing which webshops are approved or blacklisted. Ordering products from approved retailers ensures that the product you are buying is
2020-03-30

A website on coronavirus

The European Commission have put together a website on coronavirus. It includes some really useful information and as it's an official website of the EU, you know you can trust the information! Click here!
2020-03-24

Key information on consumer rights in the event of cancellation of travels.

Given the difficult situation due to the coronavirus threat and the current flight bans, the State Consumer Rights Protection Authority provides key information on consumer rights in the event of cancellation of travels. The situation worldwide is unprecedented both for consumers and services providers. First of all, consumers are advised to contact their tour operator or travel agent to look for options to postpone a package tour, change their itinerary or accept other offers of compensation; this is to seek a mutually satisfactory solution. If no other alternative can be found with the tour operator or travel agent, consumers shall have the right to apply in writing to the service provider for cancellation of the package travel contract and the refund of costs, without any cancellation fee. It should be noted that this recommendation is only valid for travels cancelled due to an emergency and for which the Ministry of Foreign Affairs has advised against traveling to foreign countries. We note that, in this situation of force majeure, it is not the fault of tour operators and it is important to maintain a reasonable balance between consumer rights and business obligations. We urge consumers to seek a peaceful agreement between the parties and to consider options for contract amendment and to use termination only as a last resort, when other commonly accepted solutions are not available. It should be noted that tour operators may, on grounds of force majeure, delay the performance of their obligations; this is to delay refund until the circumstances of force majeure cease. Being aware of the risks to the tourism market, we are asking consumers for understanding if the response or reimbursement take longer than usually.  If the consumer and the service provider fail to resolve the issue in good faith, the consumer has the right to apply to the State Consumer Rights Protection Authority for alternative (non-judicial) dispute resolution by e-mail to tarnyba@vvtat.lt or in writing to State Consumer Rights Protection Authority, Vilniaus str. 25, Vilnius. An application form is available on the website of the State Consumer Rights Protection Authority: http://vvtat.lt/users/how-to-submit-prasyma/431. Due to justified reasons during this time consumers are kindly asked to be patient if the response to their request is delayed.
2020-03-16

Important information how to contact ECC Lithuania

The Lithuanian government has announced a two-week nationwide quarantine to stop the spread of the coronavirus. You can reach European consumer centre in Lithuania by e-mail: ECCNET-LT@ec.europa.eu or tel. +370 5 265 0368.

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